Etiquette Training Courses, Dates & Availability

We specialise in training small groups of between 4 to 7 students. Our training calendar offers courses every month so our students can choose the most convenient dates to suit their schedule. We also create bespoke training courses to suit individuals, larger groups or companies and can deliver these etiquette training courses anywhere in the world.

If you have any questions or special requirements, please don't hesitate to contact us.

Young adult etiquette

2 DAYS | LONDON

Please contact us for upcoming course dates.

Why train with us

When we focus on academic achievement it’s easy to forget that preparing a young adult for life in the real world is not simply about what you know. The ability to network with ease, impress at interview and present yourself impeccably and with confidence – these are the skills that set a young adult apart – not just now but throughout their life. Our Young Adult etiquette course gives your young adult all the skills they need.

more information >

Complete course price (all days)

Group (4-7 students) contact us

One on one priced by location

Child etiquette

2 DAYS | LONDON

Please contact us for upcoming course dates.

Why train with us

Instilling good manners in a young child gives them a grounding for life. For a parent, it's a delight to be able to take your child to social events and show them the world safe in the knowledge that they will be able to rise to the occasion. When a child learns social confidence young, it's a skill they carry with them throughout their lives. Our etiquette course for children will give your child all the skills they need.

more information >

Complete course price (all days)

Group (4-7 students) contact us

One on one priced by location

Adult etiquette

3 DAYS | LONDON

Please contact us for upcoming course dates.

Why train with us

It's rarely what we say or do. It's how we say or do it. Understanding the etiquette of any social occasion means you can move through society with ease. When excellent etiquette and comportment become second nature you are free to focus on what matters to you. And as the perfect host, the perfect guest or consummate professional – you'll see your personal and business relationships flourish. This course will give you all the skills you need.

more information >

Complete course price (all days)

Group (4-7 students) contact us

One on one priced by location

Tea etiquette

1/2 DAY | LONDON

Please contact us for upcoming course dates.

 

 

Why train with us

There are few things more civilised than afternoon tea. It is a little bit of theatre. Whilst an excellent cup of tea and beautiful food are essential, for many it is the ceremony of afternoon tea that makes it special. With this in mind, our Tea Etiquette course will give you the history of afternoon tea as well as teaching you the etiquette of the event. And of course you will learn the skills to host the perfect Afternoon Tea.

more information >

Complete course price (all days)

Group (4-7 students) contact us

One on one £300 per person

Dining and social etiquette

3 DAYS | LONDON

Please contact us for upcoming course dates.

 

 

Why train with us

How you hold your knife and fork, where you place your napkin, how you sit - the way we eat reveals a lot about us. But it's not just about observing the rules. Table manners are about more than simple customs. They are about courtesy. This course teaches you not only how to be an excellent host but how to be the perfect guest and covers all elements of social dining from the invitation all the way through to the thank you note.

more information >

Complete course price (all days)

Group (4-7 students) contact us

One on one priced by location

Wine knowledge and etiquette

1/2 DAY | LONDON

Please contact us for upcoming course dates.

Why train with us

If the terminology and language of wine confuses you, this comprehensive course will teach you everything you know. Confidence comes from knowledge, so we’ll teach you to read and decode a wine list; how to handle wine to avoid it spoiling and how to match your wine to perfection.

more information >

Complete course price (all days)

Group (4-7 students) contact us

One on one priced by location

Cognac knowledge and etiquette

1/2 DAY | LONDON

Please contact us for upcoming course dates.

Why train with us

There is a beauty to drinking Cognac. The taste of a good Cognac begins long before you take your first sip. It is a ritual that involves all the senses. Identifying the underlying flavours of a Cognac is part of the pleasure. This course will teach you the nuances of Cognac drinking so that you not only enjoy your Cognac fully, you fit in perfectly with that select club of connoisseur Cognac drinkers.

more information >

Complete course price (all days)

Group (4-7 students) contact us

One on one priced by location

Whisky knowledge and etiquette

1/2 DAY | LONDON

Please contact us for upcoming course dates.

Why train with us

To appreciate whisky is to appreciate the best of life. But should you choose a blend or a single malt? How does age impact a whisky and how should it be served? Did you know the word whisky comes from the Gaelic meaning ‘water of life’.

more information >

Complete course price (all days)

Group (4-7 students) contact us

One on one priced by location

Cigar service and etiquette

1/2 DAY | LONDON

Please contact us for upcoming course dates.

Why train with us

The appreciation of fine cigars, like the appreciation of fine wines, is an exceptional form of art. The true connoisseur is refined. He does not "smoke", he savours. In this course, we share a few well kept secrets that will enhance your cigar appreciation and look at the difference between handmade and machine made cigars, how to handle and present a cigar and of course how to enjoy a cigar.

more information >

Complete course price (all days)

Group (4-7 students) contact us

One on one priced by location

Waiter knowledge and confidence

2 DAYS | LONDON

Please contact us for upcoming course dates.

Why train with us

If you want to work at the highest levels as a waiter you’ll need to understand the value of a first impression, the impact of your personal presentation and the importance of knowing the menu and wine list. But first you need to get the job, so we look at how to present yourself at interview.

more information >

Complete course price (all days)

Group (4-7 students) contact us

One on one priced by location

Train the trainer

We have developed an exciting interactive, 5-day Train the Trainer programme, which is delivered in central London or at a venue to suit you. The course can also be delivered in any part of the world.

Please contact us for more information.

Why train with us

The British School of Etiquette’s Five-Day, Train The Trainer Programme provides candidates with an extensive knowledge of British etiquette and a recognized certification, enabling them to establish their own business in any part of the world.

more information >

Complete course price (all days)

Group (4-7 students) priced by location

One on one priced by location

Luxury retail training

We can create a unique Luxury retail training course to suit your individual or company needs. Bespoke courses created around your culture and natural personalities. A 7 star service.

Please contact us for more information.

Why train with us

As the luxury of a purchase increases, so does our expectation until the experience is as important as the purchase itself. Sales personnel must be up to the task, with the emotional intelligence to be able to vary their service according to the customer. This course looks at all elements of the relationship between sales staff and customer covering greeting, engaging, rapport building and presentation.

more information >

Complete course price (all days)

Group (4-7 students) priced by location

One on one priced by location

Luxury chalet training

We can create a bespoke training course to suit your company or individual needs. We can deliver the training at a venue to suit you.

Please contact us for more information.

Why train with us

Providing 7 star service requires extraordinary hosting and social etiquette skills. This comprehensive course will ensure your staff deliver excellence across the board from their communication skills and client care to their cultural etiquette, butler skills and chalet management. We not only train your staff, we inspire them to be the best they can be.

more information >

Complete course price (all days)

Group (4-7 students) priced by location

One on one priced by location

Luxury yacht and aircraft training

We can create a bespoke training course to suit your company or individual needs. We can deliver the training at a venue to suit you.

Please contact us for more information.

Why train with us

To ensure total client care, your staff not only need to deliver 7 star service, they need to understand how important they are and how exceptional they need to be to achieve this standard. This course covers hosting, social and cultural etiquette and personal presentation. We train in housekeeping, cabin management and butler skills. In short, we ensure that your staff are trained and inspired to give your clients the very best service.

more information >

Complete course price (all days)

Group (4-7 students) priced by location

One on one priced by location

Restaurant training

We can create a bespoke restaurant training course to suit your individual or company needs. We can deliver the training at your premises or at a venue to suit you.

Please contact us for more information.

Why train with us

First impressions count. This course focuses on the first impression the customer gets and ensures it is nothing short of excellent. We then build on that first impression training your staff to be perfect hosts, to build relationships with your customers that will keep them coming back. And we inspire your staff to give their very best.

more information >

Complete course price (all days)

Group (4-7 students) priced by location

One on one priced by location

Butler, hotel and hospitality training

We can create a bespoke training course to suit your individual or company needs. We can deliver the training at your premises or at a venue to suit you.

Please contact us for more information.

Why train with us

First impressions count. This course focuses on the first impression the customer gets and ensures it is nothing short of excellent. We then build on that first impression training your staff to be perfect hosts, to build relationships with your customers that will keep them coming back. And we inspire your staff to give their very best.

more information >

Complete course price (all days)

Group (4-7 students) priced by location

One on one priced by location

Terms & Conditions

Our Terms & Conditions should answer any questions you may have but if you need further information or have any specific requirements, please don't hesitate to contact us.

X

THE BRITISH SCHOOL OF ETIQUETTE

Terms & Conditions

1. The British School of Etiquette (TBSoE) is the name under which the companies TBSE Ltd (a non-VAT-registered limited liability company under English law) and GR8 Solution Int Limited (a VAT-registered limited liability company under English law) are trading. TBSoE’s purpose is to provide training and coaching services on etiquette, luxury retail service skills, hospitality service skills (including but not limited to luxury chalet service, luxury yacht and aircraft service, restaurant, butler, hotel, waiter, etc.), and on other types of knowledge (including but not limited to wine, cognac, whisky, cigar service, etc.) to natural persons and companies. TBSE Ltd is registered with the Companies House of the United Kingdom under the company number 09465046. The registered business address of both TBSE Ltd and GR8 Solution Int Limited (both trading as The British School of Etiquette) is Milroy House, Sayers Lane, Tenterden, Kent, TN30 6BW, United Kingdom. The postal address of TBSoE is Office 618, 8 Shepherd Market, Mayfair, London, W1J 7J, United Kingdom.

PAYMENT CONDITIONS

2. If the time of your registration is more than 6 weeks before the agreed-upon start date of the course, a deposit of 15% of the agreed-upon course fee must be paid to The British School of Etiquette on the same date when you return to us the scanned and signed Engagement Letter and completed Registration Form. The entire balance of the agreed-upon course fee must be paid no later than 6 weeks before the agreed-upon start date of the course.

3. If the time of your registration is less than 6 weeks but more than 2 weeks before the agreed-upon start date of the course, a deposit of 50% of the agreed-upon course fee is required on the same date when you return to us the scanned and signed Engagement Letter and completed Registration Form. The entire balance of the agreed-upon course fee must be paid no later than 2 weeks before the agreed-upon start date of the course.

4. If the time of your registration is less than 2 weeks before the agreed-upon start date of your course, full payment is required at the time of confirmation of your registration when you submit the scanned and signed Engagement Letter and completed Registration Form to us.

5. All payments made to TBSoE (either by wire transfer or PayPal or credit card according to the TBSoE’s Payment Procedure) must be in Sterling Pounds, and the client must bear all transaction costs charged by the banking institution so that TBSoE finally receives the full sum due for the course registered, including any applicable VAT.

6. Once we have received your completed Registration Form, signed Engagement Letter, and the required deposit or balance payment timely, the training or course registered will take place at the date, time, and place agreed upon, subject to any postponement or cancellation, if applicable.

PRICING

7. The course prices published on our website are based on a minimum of four (4) registrants per course. If two (2) weeks before the course there are less than four (4) people registered for the course, TBSoE reserves every right to hold the course with less than four (4) persons at the price agreed-upon or to postpone or cancel the course.

8. Special prices will be given for one-on-one private training, which are quoted on a case-by-case basis depending on the needs of the client.

9. Discounts can be given if you wish to register a training or course for a group of more than five (5) persons. The granting of discounts, which is at the full discretion of TBSoE, and the percentage of the discount to be given are assessed on a case-by-case basis

POSTPONEMENT

10. TBSoE reserves the right to postpone a course if necessary. If this occurs, TBSoE is not responsible for any costs incurred or loss suffered by the student because of such postponement.

11. If the course is postponed timely by unanimous consent (if more than three (3) persons have registered for the course) or by mutual consent (if it is a one-on-one private course), neither party will be responsible for any costs incurred or loss suffered by any party because of such agreed-upon postponement.

12. If the course is postponed too late whereby a trainer has booked and paid for travel arrangements to give the course on the originally scheduled date, the student or students must reimburse TBSoE the travel expenses that have already been paid by the designated trainer.

13. TBSoE reserves the right to postpone any training or course because of industrial action, strikes, ill health, or any other unforeseen occurrence. TBSoE will make every possible effort to inform the student-client timely.

CANCELLATION & REFUND POLICY

14. TBSoE reserves the right to cancel a course if the course does not meet the minimum number of attendees. If this occurs, TBSoE will give a full refund to registered students who have paid the course fee fully. This refund will take place within seven (7) working days from the date the cancellation is notified to the student. TBSoE is not responsible for any costs incurred or loss suffered by the student because of such cancellation.

15. You are allowed to cancel your course registration anytime, and you acknowledge that accepting TBSoE’s Terms & Conditions includes accepting TBSoE’s cancellation policy described below:

  • If you cancel your registration more than 30 days before the agreed-upon start date of the course, TBSoE will refund 60% of the paid course fee to you within fourteen (14) days from the date of your cancellation.
  • If you cancel your registration at least 72 hours before the agreed-upon start date of the course, TBSoE will refund 20% of the paid course fee to you within fourteen days (14) from the date of your cancellation.
  • If you cancel your registration at least 48 hours before the agreed-upon start date of the course, TBSoE will not refund you any sum of the course fee you paid.
  • If you cancel your registration anytime between 24 hours and 2 weeks before the agreed-upon start date of the course, and if—for whatever reason—you have not yet paid the full course fee agreed upon by the time of your cancellation, you must pay TBSoE compensation of £500. This compensation does not limit or prejudice the rights of TBSoE to seek any additional financial compensation from you using any means including taking legal action.

16. If you fail to show up on the start-date of your course for whatever reason, TBSoE will not refund you any sum of the course fee you paid. In addition, TBSoE reserves the right to seek additional financial compensation from you for any loss that it has suffered as a result of your failure to attend the course you registered. This includes but is not limited to travel expenses, loss profits, etc.

SCHOOL RULES

Languages

17. TBSoE works on a global scale. The courses are given in English, however. Private sessions can be translated by a qualified interpreter into most languages including Chinese, Russian, French, Arabic, and Japanese. Costs for the interpreter’s service and his or her travel costs are borne by the student-client.

18. Students enrolled in a group course (i.e., comprising four (4) students or more) should have a good working knowledge of English. A translator-interpreter can be booked to accompany you during the course if sufficient advance notice is given to TBSoE about this requirement. Costs for the translator-interpreter’s service and his or her travel costs are borne by the student requiring such service.

19. TBSoE’s course materials are in English. They can be translated before the start-date of the course if desired, and the student-client bears the costs of such translation.

Property Damage

20. If the student causes any property damage to the course venue or the venue’s properties, or TBSoE’s properties, belongings, or equipment used or hired by TBSoE, the student is liable for such damage.

Timing and Punctuality

21. All students must arrive at the specified time of the course’s commencement. If the student foresees his or her tardiness, he or she must call, text, or email TBSoE to alert the trainer/tutor.

22. For private one-on-one sessions, if the student fails to show up after 40 minutes from the specified arrival time without telephoning, texting, or emailing TBSoE to alert the trainer/tutor or TBSoE’s office regarding his or her tardiness, the trainer/tutor will leave the training venue. If this occurs, TBSoE will not refund any sum of the paid course fee to the student, and TBSoE reserves the right to seek financial compensation from the student for any travel costs and loss incurred because of the student’s tardiness.

Dress Code

23. Dress code at all TBSoE courses is smart, unless otherwise specified and informed to the student beforehand to meet the needs of the course, e.g., fine dining, gentleman’s course, lady’s course, etc.

24. The student accepts that failure to comply with the dress code could possibly result in the training not taking place. If this occurs, TBSoE will not refund any sum of the paid course fee to the student.

Named Trainers/Tutors

25. Whilst TBSoE will do its utmost to allocate named trainers/tutors for private tuition, this cannot always be guaranteed because of the international nature of the work and the clients. All our designated trainers/tutors are experts in their field.

26. If a designated trainer/tutor is unable to attend a booked course because of sickness or a personal emergency, TBSoE will do its best to provide a substitute trainer/tutor and ask that the students-clients be understanding.

27. Only if TBSoE cannot provide a suitable trainer/tutor in such event will a refund of any sum to the student be valid.

Audio & Visual Recording

28. Any full or partial audio or visual recording of any class, seminar, or workshop given by TBSoE and its associated trainers/tutors is prohibited unless otherwise agreed upon in writing before the start of the course or seminar or workshop.

29. If permission for audio or visual recording is granted by TBSoE, it is understood that the recording is used for personal use only and will not be used for commercial gain or appear on any media or social media.

30. If TBSoE makes any photograph or audio or visual recording of any of its classes, seminars, or workshops for internal reference purposes or external marketing purposes, TBSoE will inform the students in writing of such planned photography or filming or recording. At the time of such notice, TBSoE will also ask the attending students to sign a portrait right release form beforehand (at least seven (7) days before the course). Those who do not wish to be captured can also alert TBSoE in writing no less than seven (7) days before the course.

Student Course Notes

31. Whenever required, access to student notes and further reading lists will be granted to the student at least give (5) working days from the course start date or date of training.

32. Any reproduction in any way or distribution of any TBSoE notes or materials is strictly prohibited.

33. The downloading and printing of notes is for the sole use of the paying student only.

Miscellaneous

34. If a trainer/tutor is booked for the student-client’s training overseas, the foreign visa, invitation letter, and any other relevant and require travel documentation must be provided by the client well in advance of the expected departure date. Failure to provide the necessary documentation within a sufficient timeframe can result in the trainer/tutor being unable to travel for the booked training overseas. If this occurs, TBSoE will not refund any sum to the client, but the booked training dates will be rescheduled, if possible. The client will be responsible for the visa costs.

35. TBSoE reserves the right to change or replace any modules on any of the listed courses. If possible, the students will be notified of these changes.

FORCE MAJEURE

36. TBSoE will use its best endeavours to perform the services agreed upon but will not be liable for the loss (whether direct or consequential) suffered by the student-client if TBSoE is unable to complete work entirely or partly because of matters beyond its reasonable control, this being understood as including (but not be limited to) acts of God including tempest, fire, earthquakes, or natural disaster; government sanction, embargo, import or export regulation, or order; illness, failure in the transportation of equipment, machinery, or personnel, or in the provision of any utility including power, gas, water, or communication services; labour disputes, including strikes, lockouts, boycotts, or other industrial action; war, civil war, sabotage, or act of terrorism.

LIMITATION OF LIABILITY

37. All trainings and courses are given by TBSoE, even if it is the student-client’s express or implied intention that the training or course be given by a specific trainer who is associated with TBSoE. This specific trainer and “associated trainer” is understood to be any designated trainer or employee of TBSoE. Consequently, TBSoE accepts responsibility and is solely responsible for the training and courses given by the specific trainer or associated trainer. Only TBSoE has or will have any obligation towards you or towards any other person with regard to the training, and only TBSoE has or will have any personal responsibility for the training it provided on behalf of TBSoE. You accept not to pursue any claim against any other person than TBSoE with regard to the trainings or courses given.

38. Except to the extent that it is legally impossible to limit liability, any and all liability of TBSoE is limited to the amount paid out under TBSoE’s applicable liability insurance policy (or policies) for any claim. If and to the extent that no monies are paid out under the aforesaid liability insurance for whatever reason, any and all liability of TBSoE is limited to the sum of the course fee concerned, up to a maximum of £5,000 (five thousand Sterling Pounds). In any event, a claim is unenforceable if TBSoE is not given written notice within one year after the discovery of an event or circumstance that gives or could give rise to a liability claim.

39. TBSoE may — on behalf of the registered student — engage third parties in the performance of its training services. TBSoE will exercise the necessary due care in its selection of third parties, and it is not liable for any acts or omissions of third parties. TBSoE is authorized by you, the registered student-client, to accept any third party’s limitation of liability on your behalf.

40. You, the student-client, indemnifies TBSoE and its associated trainers against any third-party claims that arise from or are in any way connected to the course you were enrolled in and the trainings given to you. Any compensation sought by TBSoE from you will cover the costs of our legal defence.

41. These Terms & Conditions apply to every training or course given by TBSoE, including any follow-up trainings and courses.

42. These Terms & Conditions can be changed at any time and are to be consulted on the URL: http://thebritishschoolofetiquette.com/registration/terms-and-conditions/.

APPLICABLE LAW

43. These terms & conditions and the contractual relationship between TBSoE and the client are exclusively governed by and interpreted in accordance with English law. A claim may only be brought against TBSoE if it can be brought into English law without reference to the law of any other country. Any dispute is to be brought exclusively to the court having jurisdiction in England.

Download PDF