Butler, Hotel & Hospitality Training

"Whether you are big or small, you cannot give good customer service if your employees don’t feel good about coming to work"

~Martin Oliver

First impressions count.

This course focuses on the first impression the customer gets and ensures it is nothing short of excellent. We then build on that first impression training your staff to be perfect hosts, to build relationships with your customers that will keep them coming back.

And we inspire your staff to give their very best.

Subjects covered:

Front of house, Back of house
Housekeeping
First impressions: the arrival experience
Perfect hosting
Personal presentation and body language
Professional language skills
Customer care and management
Food and beverage service and presentation
Menu and wine knowledge
Dining and service etiquette
Inter-staff relationship building and management
Butler training, skills & techniques
Concierge skills
Departure experience: the lasting effect
Customer relationships and profiles
Multicultural social etiquette
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Bespoke course and location
Contact us for prices