"Profit in business comes from repeat customers; customers that boast about your product and service, and that bring friends with them."
~ W Edwards Deming (“The Father of the Quality Evolution”)
First impressions count. This course focuses on the first impression the customer gets and ensures it is nothing short of excellent. We then build on that first impression training your staff to be perfect hosts, to build relationships with your customers that will keep them coming back. And we inspire your staff to give their very best.
First impressions: the arrival experience
Personal presentation and body language
Professional language skills
Customer care and management
Food and beverage service and presentation
Menu and wine knowledge
Dining and service etiquette
Inter-staff relationship building and management
Departure experience: the lasting effect
Customer relationships and profiles
Multicultural social etiquette
Bespoke course priced by location