No matter which industry you are in, first impressions count. If customer service is your raison d’être, creating an impeccable first impression and building long-lasting relationships is of utmost importance.
In today’s world, service has become a core competitive advantage and it is vital that organisations invest in their most important asset – their people. Top service is about meeting customers’ demands, exceeding expectations and creating an emotional bond with the customer to ensure repeat business and loyalty.
The course is accredited by CPD and you will receive a certificate on completion of the course. The Hospitality Professional course is also accredited by ILM, the UK’s leading provider of leadership, coaching and management qualifications and training, part of the City& Guilds Group. (City & Guilds is the biggest name in vocational education, with over two million learners embarking on a qualification every year). Please do inform us if you would like to claim this certificate (there is a charge to ILM for this).
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“Profit in business comes from repeat customers; customers that boast about your product and service, and that bring friends with them.”
W. Edwards Deming