Etiquette in Hospitality Course
Price: Get in touch
Duration: 1, 2 or 3 Days
Location: London
C&G and ILM Collaboration logo

hospitality

No matter which industry you are in, first impressions count. If customer service is your raison d’être, creating an impeccable first impression and building long-lasting relationships is of utmost importance.

In today’s world, service has become a core competitive advantage and it is vital that organisations invest in their most important asset – their people. Top service is about meeting customers’ demands, exceeding expectations and creating an emotional bond with the customer to ensure repeat business and loyalty.

The course is accredited by CPD and you will receive a certificate on completion of the course. The Hospitality Professional course is also accredited by ILM, the UK’s leading provider of leadership, coaching and management qualifications and training, part of the City& Guilds Group. (City & Guilds is the biggest name in vocational education, with over two million learners embarking on a qualification every year). Please do inform us if you would like to claim this certificate (there is a charge to ILM for this).

.

The British School of Etiquette
is accredited by:
CPD Standards Office accreditation
We invest in people - banner
ILM - City and Guilds Group Business
Provider of Training Excellence logo

“Profit in business comes from repeat customers; customers that boast about your product and service, and that bring friends with them.”

W. Edwards Deming

Subjects Covered

  • Meet and greet
  • Language and confident conversation
  • Customer focus, identification and rapport building
  • Personal presentation
  • Eye for detail
  • Product training, development and presentation
  • Emotional intelligence
  • Building relationships
  • Finesse and savoir faire
  • Multicultural etiquette

Register for this Course Today