No matter which industry you are in, first impressions count. If customer service is your raison d’être, creating an impeccable first impression and building long-lasting relationships is of utmost importance.
In today’s world, service has become a core competitive advantage and it is vital that organisations invest in their most important asset – their people. Top service is about meeting customers’ demands, exceeding expectations and creating an emotional bond with the customer to ensure repeat business and loyalty.
william carlos williams