Etiquette in Hospitality Course
Price: Get in touch
Duration: 1, 2 or 3 Days
Location: London

hospitality

No matter which industry you are in, first impressions count. If customer service is your raison d’être, creating an impeccable first impression and building long-lasting relationships is of utmost importance.

In today’s world, service has become a core competitive advantage and it is vital that organisations invest in their most important asset – their people. Top service is about meeting customers’ demands, exceeding expectations and creating an emotional bond with the customer to ensure repeat business and loyalty.

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“It is not what you say that matters but the manner in which you say it; there lies the secret of the ages.”

william carlos williams

Subjects Covered

  • Meet and greet
  • Language and confident conversation
  • Customer focus, identification and rapport building
  • Personal presentation
  • Eye for detail
  • Product training, development and presentation
  • Emotional intelligence
  • Building relationships
  • Finesse and savoir faire
  • Multicultural etiquette

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