Price: Get in touch
Duration: 1, 2 or 3 Days
Location: London

selling with finesse & flair

In the luxury retail sector, as the cost of a purchase increases, so does the customer’s expectation of an unforgettable experience. Our course will equip sales personnel with the skills and emotional intelligence to vary their service according to the customer. We will look at all elements of the relationship between sales staff and customers, from greeting and engaging to building rapport and personal presentation.

“Our company has seen an increase in the qualitative experience of the customers through the overall service skills acquired by our managers and retail staff from Philip’s course. His training was inspirational and we have seen a marked increase in sales.”

Fabio Marcello
Luxury retail training course, London

Subjects Covered

  • Meet and greet
  • Language and confident conversation
  • Customer focus, identification and rapport building
  • Personal presentation
  • Eye for detail
  • Product training, development and presentation
  • Emotional intelligence
  • Building relationships
  • Finesse and savoir faire
  • Multicultural etiquette

Register for this Course Today

Mindset & Manners

Set your teenager on the road to success with our Mindset & Manners workshop on Saturday, February 8. Watch them develop into confident, happy and well-adjusted young adults.

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