luxury-retail-store-clothes
Price: Get in touch
Duration: 1, 2 or 3 Days
Location: London or at your premises
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selling with finesse & flair

In the luxury retail sector, as the cost of a purchase increases, so does the customer’s expectation of an unforgettable experience. Our course will equip sales personnel with the skills and emotional intelligence to vary their service according to the customer. We will look at all elements of the relationship between sales staff and customers, from greeting and engaging to building rapport and personal presentation.The course is accredited by CPD and you will receive a certificate on completion of the course.

The Retail Professional course is also accredited by ILM, the UK’s leading provider of leadership, coaching and management qualifications and training, part of the City& Guilds Group. (City & Guilds is the biggest name in vocational education, with over two million learners embarking on a qualification every year). Please do inform us if you would like to claim this certificate (there is a charge to ILM for this). To find out more about the benefits of undertaking an ILM qualification, please click here

The British School of Etiquette
is accredited by:
CPD Standards Office accreditation
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“Our company has seen an increase in the qualitative experience of the customers through the overall service skills acquired by our managers and retail staff from Philip’s course. His training was inspirational and we have seen a marked increase in sales.”

Fabio Marcello
Luxury retail training course, London

Subjects Covered

  • Meet and greet
  • Language and confident conversation
  • Customer focus, identification and rapport building
  • Personal presentation
  • Eye for detail
  • Product training, development and presentation
  • Emotional intelligence
  • Building relationships
  • Finesse and savoir faire
  • Multicultural etiquette

Register for this Course Today