If you thought that everything you needed to know about etiquette was contained within your grandmother’s dusty old volume of Debrett’s, it is time to think again. The advent of …
Introduction
No matter which industry you are in, first impressions count. If customer service is your raison d’être, creating an impeccable first impression and building long-lasting relationships is of utmost importance.
In today’s world, service has become a core competitive advantage and it is vital that organisations invest in their most important asset – their people. Top service is about meeting customers’ demands, exceeding expectations and creating an emotional bond with the customer to ensure repeat business and loyalty.
"Profit in business comes from repeat customers; customers that boast about your product and service, and that bring friends with them."
W. Edwards Deming (“The Father of the Quality Evolution”)
Hospitality Training Courses
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