No matter which industry you are in, first impressions count. If customer service is your raison d’être, creating an impeccable first impression and building long-lasting relationships is of utmost importance.
In today’s world, service has become a core competitive advantage and it is vital that organisations invest in their most important asset – their people. Top service is about meeting customers’ demands, exceeding expectations and creating an emotional bond with the customer to ensure repeat business and loyalty.
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The coronavirus is changing the way we navigate daily life, from avoiding handshakes to steering clear of crowded public places. At the same time, the
Do you know the difference between your I.Q. and your E.Q? If the answer is no, then it is high time to find out, especially