Something as simple as giving or receiving a gift shouldn’t create a complex scenario but, at this time of year, the issues surrounding Christmas gift etiquette can make things a …
Introduction
No matter which industry you are in, first impressions count. If customer service is your raison d’être, creating an impeccable first impression and building long-lasting relationships is of utmost importance.
In today’s world, service has become a core competitive advantage and it is vital that organisations invest in their most important asset – their people. Top service is about meeting customers’ demands, exceeding expectations and creating an emotional bond with the customer to ensure repeat business and loyalty.
"Profit in business comes from repeat customers; customers that boast about your product and service, and that bring friends with them."
W. Edwards Deming (“The Father of the Quality Evolution”)
Hospitality Training Courses
3 Days | London
3 Days | London
1,2 or 3 Days | London
1 Day to 4 Weeks | London
1 or 2 Days | London
3 Days | London
Related Articles
A Guide to Destination Wedding Etiquette
Destination weddings have become increasingly popular in recent years with one in four British couples now choosing to tie the knot abroad. Mauritius, St. Lucia, Jamaica and Bali are all …
Can Mindfulness Improve your Manners?
Mindfulness has become something of a buzzword in the last few years, resulting in a plethora of apps, books and online courses promising to make you more Zen. While it …