To mark National Afternoon Tea Week, which runs from August 12-18, we have rounded up the finest establishments to partake of an afternoon tea, whether you are in London or …Read More
No matter which industry you are in, first impressions count. If customer service is your raison d’être, creating an impeccable first impression and building long-lasting relationships is of utmost importance.
In today’s world, service has become a core competitive advantage and it is vital that organisations invest in their most important asset – their people. Top service is about meeting customers’ demands, exceeding expectations and creating an emotional bond with the customer to ensure repeat business and loyalty.