Price: £2,397
Duration: 3 Days
Location: Mayfair, London

Groups & Individuals Welcome. For Group pricing please get in touch.

hotel training

This course focuses on the first impression the customer gets and ensures it is nothing short of excellent. We then build on that first impression, training your staff to be perfect hosts and to build relationships with your customers that will keep them coming back. Regardless of the size of your business, high quality customer service is a vital ingredient in its success. Our Hotel Training course will sharpen your staff’s customer service skills and inspire them to consistently deliver an outstanding experience for each and every guest.

“Our company has seen an increase in the qualitative experience of the customers through the overall service skills acquired by our managers and retail staff from Philip’s course. His training was inspirational and we have seen a marked increase in sales.”

Fabio Marcello
Luxury retail training course, London

Subjects Covered

  • Front of House, Back of House
  • Housekeeping
  • First impressions: the arrival experience
  • Personal presentation and body language
  • Professional language skills
  • Customer care and management
  • Food and beverage service and presentation
  • Menu and wine knowledge
  • Dining and service etiquette
  • Inter-staff relationship building and management
  • Multicultural etiquette
  • Departure experience: the lasting effect
  • Customer relationships and profiles
  • Multicultural social etiquette
  • Concierge skills

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