luxury retail store training
In the luxury retail sector, as the cost of a purchase increases, so does the customer’s expectation of an unforgettable experience. Our course will equip sales personnel with the skills and emotional intelligence to vary their service according to the customer. We will look at all elements of the relationship between sales staff and customers, from greeting and engaging to building rapport and personal presentation.
“Our company has seen an increase in the qualitative experience of the customers through the overall service skills acquired by our managers and retail staff from Philip’s course. His training was inspirational and we have seen a marked increase in sales.”